शुल्क वापसी की नीति

Last updated: August 2026

At Cake Fresh, we take great pride in crafting fresh, made-to-order cakes and baked goods. Due to the perishable and customised nature of our products, please read our policy carefully before placing an order.

Perishable & Custom Orders

All our cakes are freshly baked and made to order, often with personalised details (e.g., names, messages, designs). As such, we are unable to accept returns or offer refunds for change of mind once an order has been confirmed and production has begun.

Damaged or Incorrect Orders

If your order is damaged at the time of pickup or arrives damaged, incorrect, or does not match what you ordered, please contact us within 5 hours of delivery or pickup with:

  • A clear photo of the product
  • Your order number
  • A description of the issue

We will assess each case individually and may offer one of the following resolutions:

  • A replacement cake (subject to availability and lead time)
  • A store credit
  • A partial or full refund, at our discretion

Cancellations

  • Cancellations made more than 48 hours before the scheduled delivery or pickup date may be eligible for a full refund or store credit.
  • Cancellations made within 48 hours of the scheduled date are non-refundable, as ingredients and preparation will have already commenced.
  • Custom or specialty orders (e.g., tiered cakes, sculpted cakes) may have a longer non-cancellation window, which will be communicated at the time of ordering.

Allergies & Dietary Requirements

It is the customer's responsibility to review all allergen and ingredient information provided on our product pages before ordering. We cannot accept returns or issue refunds due to allergic reactions where allergen information was disclosed at the time of purchase.

If you have specific dietary requirements, please contact us before placing your order so we can advise on suitability.

Pickup & Delivery

Once a cake has been collected (pickup) or delivered and accepted, Cake Fresh is not responsible for any damage that occurs thereafter, including damage during transport by the customer.

For delivery orders, please ensure someone is available to receive the order at the specified time. We are not liable for quality issues resulting from delayed collection after delivery.

How to Contact Us

For any concerns, please reach out to us at, Phone: +61 470414471 or email: cakefreshmelb@gmail.com 

We are committed to making every celebration special and will always do our best to resolve any issues fairly and promptly.